Last Updated: 01/01/2024

Thank you for choosing Oautomate(Brand Name) App provided by Dimension Info Solution for your Online Support Ticket Generation and Employee Performance Tracking needs. This Refund Policy outlines the terms and conditions under which refunds will be issued for our services.

By engaging with our services, you agree to the terms outlined in this Refund Policy. If you have any questions or concerns about this policy, please contact us at info@dimensioninfosolution.com.

1. Refund Eligibility

1.1 Service Disruption: Refunds will be considered in the event of a significant and sustained disruption in our services that prevents you from utilizing the core functionalities of our applications.

1.2 Cancellation during Trial Period: If you decide to cancel your subscription during the trial period, you may be eligible for a full refund.

2. Refund Process

2.1 Notification: To request a refund, you must notify us within 7 days from the date of the issue or the cancellation of the trial period.

2.2 Verification: Refund requests will be reviewed on a case-by-case basis. We may require additional information to verify the validity of your request.

2.3 Approval: If your refund request is approved, the refund will be processed within 15 days. The refund will be issued using the same method of payment used for the original transaction.

3. Non-Refundable Items

3.1 Usage Fees: Any fees associated with your usage of our services, including but not limited to support ticket generation and employee performance tracking, are non-refundable.

3.2 Customization Fees: Fees associated with any customization or additional services requested by you are non-refundable once the work has commenced.

4. Changes to Services

4.1 Service Modifications: We reserve the right to modify, suspend, or discontinue any aspect of our services at any time. In such cases, refunds will be handled according to the terms outlined in this policy.

5. Contact Us

If you have any questions or concerns regarding our Refund Policy, please contact us at info@dimensioninfosolution.com.

6. Changes to this Refund Policy

We reserve the right to update this Refund Policy periodically. Any changes will be effective immediately upon posting the updated policy on our website.

By engaging with our services, you acknowledge that you have read and understood this Refund Policy.